How long will it take to get my goods?
Shipments will always be made by the fastest, least expensive means possible. The customer will assume any additional expense required to expedite delivery.
“Tackle Twill” is a personalized item and delivery within the USA will be approx 2 weeks.
Screen printing – 2 weeks from approval of art work
Tackle Twill – 2 weeks from approval or art work
All other items, embroidery, special event t-shirts, spirit wear – 2 weeks from approval of artwork.
* Delivery means – this is when it will leave our factory using our ground carrier – as we are based in Sacramento, California, this could take up to 4 days to get to you depending on where you are located. Please allow for this in your planning.
As a rule of thumb…
We will give you a good indication as we go through the ordering process with you – we will do our best to get the goods to you as quickly as possible.
Can we see a sample before we order?
YES! Of course! We can get a sample of an already finished product for you to see the quality from your local agent – however, we are not able to send you a sample of your product prior to shipping.
If you do want to see an “already finished” - pre made sample – we will invoice you for a deposit for that sample until it is returned in “as delivered” shape – then we will fully refund your deposit. (Less any shipping costs.)
Returns
Any personalized product sales are final. Unless the product is delivered as faulty or damaged – all sales are final.
If the product ordered is a blank – i.e. no logo’s required or ordered – then the following is our condition.
Claims must be reported to our office within 10 working days of merchandise receipt. Returns cannot be made after 30 days of the invoice date. All returns for plain merchandise must be clearly marked with an authorization label obtained from our office. When requesting an authorization label, the following information is required:
- Reason for return
- Invoice #
- Style #
- Color
- Size, Quantity
An authorization label will then be sent to you to prepare the merchandise for return shipment. We reserve the right to repair, replace or issue credit for any merchandise returned. A 15% restocking fee and shipping charges will be charged for merchandise returned that is either not damaged or the damage is determined not to be our fault.
Why should you choose us ahead of others?
Great question! Our company is based on the best pricing, exceptional quality and value for money. We also believe that you are human like us and have many questions, reservations and perhaps the odd thought about how “real” this company on the internet is? Well – you can contact our office at any time to actually speak to one of our key people – not just a machine. We have agents all over the United States who are also “real” and have embraced the philosophies of the management. Quite simply – try us against the competition – we will not be beaten on price, quality and service.
Who is PEGEAR.com? Who runs it, where are you based etc?
Jeff Champ (Founder-President)
Jeff was a 3-sport high school standout and baseball Junior College All American player who went on to play at San Diego State University. He was then drafted by the Baltimore Orioles and played in the Orioles and New York Yankees organizations.
After Jeff’s career – he entered the screen printing and embroidery business in 1995, and has since grown his business into an industry leader. Jeff founded PE GEAR to serve the Physical Education Market exclusively.
Bruce Hultgren (Director of Sales)
Bruce joined PE GEAR in 2006 and transferred to the USA from Australia to take up the position. Following a professional basketball career that spanned 8 years in the Australian National league, Bruce concentrated on business development and marketing development for several Australian companies. This background has drawn Bruce to PE GEAR where he saw a fantastic opportunity to be involved in a market leader. Bruce is also in charge of our global business development which will see us expand into Australia and the UK by the end of 2007.
PE GEAR is based in Sacramento California and you can visit us at;
5934 Don Way, Carmichael, CA, 95608.
How can I contact you with questions?
Please contact your local agent or representative.
Corporate headquarters USA.
Hours Mon – Fri – 9am – 5pm PST
5940 Don Way, Carmichael, CA, 95608
PH 800 575 3395
Fax 916 972 0144
E: info@pegear.com
E: customerservice@pegear.com
Do you have a local person I can call?
Yes – you can find a list of our agents on the contact us page.
And below
Corporate headquarters USA.
Hours Mon – Fri – 9am – 5pm PST
5940 Don Way, Carmichael, CA, 95608
PH 800 575 3395
Fax 916 972 0144
E: info@pegear.com
E: customerservice@pegear.com
How can I find out about product specifications, garment construction, etc.?
We have tried to put as many specifications as we can on this website to save that from happening. However, if you do require more information, feel free to email or call your local agent.
Where are PE GEAR products manufactured, and where are they shipped from?
PE GEAR products are manufactured in various countries throughout the world. Including The United States, Mexico, China and the Philippines. In most instances, your orders come directly from the factory – therefore minimizing transport costs and associated costs.
Can I get a copy of your catalog?
Our web pages are our catalog. To obtain a hard copy, please feel free to print any and all pages that you desire. If you're looking for items not shown on these pages, please contact us. To expedite your request, include as much information - styles, colors, sizes/ages, etc. - as you can.
